6. SMS etransfer failures

When an etransfer fails over SMS, the system will send a failure message to an ILAO contact with the flow ID of the failed message from the phone number associated with the flow.

_images/sms-failure.png

When a failure occurs, the ILAO contact should:

  • In Twilio, access the flow id in the log for the specific flow

  • Go into the flow data

  • Scroll down to the send_to_legal_server section

_images/sms-failure-data.png

  • Copy and paste the error message piece into a text editor (the section within the outermost quotes.

  • Do a find and replace on all n to replace with nothing

  • Do a find and replace on all to replace with nothing

  • Fix the problem in the code (examples may include an extra space in a date field, too long of a phone number)

  • Open postman and in the team workspace, use the e-transfer JSON request in the Legal Server folder

  • Drop the pasted text into the body

  • Send the request

  • You should get either a confirmation with a unique_id (as shown below) OR an error message that should allow you to further debug.

_images/sms-etransfer-send-failure.png

Once this is done, the etransfer should be completed for the user. The user will not receive an error in SMS that their application failed.