================================ SMS etransfer failures ================================ When an etransfer fails over SMS, the system will send a failure message to an ILAO contact with the flow ID of the failed message from the phone number associated with the flow. .. image:: ../assets/sms-failure.png When a failure occurs, the ILAO contact should: * In Twilio, access the flow id in the log for the specific flow * Go into the flow data * Scroll down to the send_to_legal_server section .. image:: ../assets/sms-failure-data.png * Copy and paste the error message piece into a text editor (the section within the outermost quotes. * Do a find and replace on all \n to replace with nothing * Do a find and replace on all \ to replace with nothing * Fix the problem in the code (examples may include an extra space in a date field, too long of a phone number) * Open postman and in the team workspace, use the e-transfer JSON request in the Legal Server folder * Drop the pasted text into the body * Send the request * You should get either a confirmation with a unique_id (as shown below) OR an error message that should allow you to further debug. .. image:: ../assets/sms-etransfer-send-failure.png Once this is done, the etransfer should be completed for the user. The user will not receive an error in SMS that their application failed.