SMS Overview

We deliver many things over SMS.

Online intake and triage

ILAO has a short code that processes inbound requests for users to apply for free legal help.

See Online Intake Over SMS

REST-based messaging

We will also use SMS for a few other use cases that run over API. These are sent over REST from the website or Zapier-based transactions to specific flows. Currently, we use REST for reminders, the SMS feedback survey, and Know your rights (KYR) follow up surveys.

REST App	Flow	Status
sms	SMS follow up survey	Built as flow
kyr follow up surveys	KYR surveys	Built as flow
Otis confirmations	N/A	Built in Drupal
OTIS reminders	N/A	Built in Drupal
Next steps from content	Not yet built	Starting to bu
Feedback surveys	Depends	OTIS feedback, KYR surveys, and eviction live