COPE integration

Basic concepts:

The COPE (Create Once Publish Everywhere) content model is designed to allow for content re-use across channels. Content is maintained and updated by ILAO’s content team in one central location. Using this model, we can bring up-to-date chunks of legal information into OTIS to help educate applicants as they continue their triage journey.

Trigger:

  • An API call is performed whenever the custom LegalServer field “ilao_cope_option” is included in the guided navigation path

  • The API call uses the value (the node id for a particular piece of legal content) for the custom field to determine which content to display

Adding to OTIS:

  • a custom field (ilao_cope_options) was created in LegalServer that has the “text” option.

  • the custom field is added to a guided navigation path as an “Action: set a fields value” where the content needs to be displayed

  • the node id for the legal content is added as the text value for the field

  • instruction elements can be added to provide the user specific context to the legal content

OTIS applicant sees:

  • Instructions: Any instructional elements provided are displayed to provide context for the legal content.

  • Legal content: The content from the specified node id appears seamlessly within the same theme as other guided navigation text.

  • Links: Any links provided in the content (e.g., links to apply for TANF benefits) are shown to the applicant.

  • Instruction for continuing OTIS application: Clear instructions informing the applicant they can still continue their OTIS application after reviewing the legal content can be provided.

  • Navigational controls:

  • Continue button: A “Continue” button allows the applicant to proceed with their application for legal help.

  • Back link: A “Back” link allows the applicant to navigate back to the previous step, if needed.

_images/glh-cope-integration.png