Webforms for Guided Navigation
Webforms are used to help us process outcomes from our Guided Navigation triage rules hosted on LegalServer. In Guided Navigation, we triage users to a case category outcome based on a standard set of questions. We use the webform to capture what case categories a specific service takes. Each field in the webform corrosponds to an outcome field in Guided Navigation and uses the same field key.
Note
For example, Guided Navigation for TANF has an outcome field ilao_tanf_cut_outcome_202 that includes all the possible outcomes for a user who has had TANF benefits cut. Each combination has a number associated with it. In the webform, there is a field labeled “What TANF reduction or ending cases do you take?” with options whose keys align with the Guided Navigation.
Each participating service will have a webform submission with their case acceptance criteria selected. Only the most recent webform submission for a specific service will be used in evaluation.
We can then check to see if the user’s outcome is in a service’s webform results to find matching organizations, in combination with the associated service and intake settings.
See the following: