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Referrals
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There are 3 main pieces to referrals when OTIS is not an option:

* Organization referrals
* Legal information
* Forms

How these appear and are tagged depend on a variety of factors.

User seeking legal information and/or forms
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User seeking a lawyer and legal information or forms
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.. toctree::
   :maxdepth: 2
   :caption: Algorithms in use:

   otis_legal_info_best_bets
   otis_organization_referrals